Porter/Doorman

Borgo Pignano Relais & Châteaux is a 750-acre private estate nestled among the Tuscan hills and valleys, where elegance, authenticity, and sustainability come together to create a unique hospitality experience. Our philosophy is rooted in slow living, organic cuisine and agriculture, and a deep respect for nature, creating an atmosphere that blends the comfort of a 5-star resort with the warmth of Tuscan hospitality.

We offer our guests exceptional gastronomic experiences, such as the Villa Pignano Restaurant—awarded a Michelin Green Star—and the Al Fresco Restaurant, dedicated to informal, locally inspired cuisine. Joining our team means helping us create memorable moments with passion, courtesy, and meticulous attention to detail.

Discover Your Next Opportunity

We are seeking a passionate, collaborative, and positive-minded Porter / Bell & Door Attendant to join our team for the 2026 season.

In this role, you will be the first point of contact between the guest and the estate: welcoming guests with courtesy, delivering luggage, escorting them as needed, and providing operational support with attention to detail and in line with Relais & Châteaux standards.

Main Responsibilities

• Ensure the first welcome on guest arrival according to Relais & Châteaux standards
• Take charge of guests’ luggage and ensure its prompt delivery to rooms, villas, or maisonettes
• Check entrance areas and common areas, keeping them tidy and clean
• Escort guests to various locations across the estate, facilitating access to the experiences offered
• Actively collaborate with the Front Office team to anticipate and meet guest requests

Reporting to: Front Office Manager 

Requirements

• At least 1 year of experience in the same role in 4* / 5* environments
• Strong interpersonal and communication skills
• Team-player attitude and service orientation
• Precision, discretion, and attention to detail
• Excellent knowledge of English (a second foreign language is a plus)
• Well-groomed appearance and respect for sustainability values
• Own transport / valid driving license (Category B)
• Living locally is a plus
• EU passport
• Verifiable professional references

What We Offer

• A professional environment, immersed in the beauty of the Tuscan countryside
• A passionate team focused on people’s well-being
• Wellbeing initiatives and events that foster collaboration and inclusion
• 50% discount on food & beverage at our sister hotel (subject to availability)
• Opportunities for growth in a luxury and sustainability-driven hospitality setting
• Support from experienced hospitality managers
• Shared accommodation upon request (for non-residents)
• Staff canteen
• Uniform & laundry service
• Internal training in operational management and Relais & Châteaux standards
• Service quality & regulatory sector training
• Competitive salary in line with the role

Our Commitment to You

At Borgo Pignano, we offer a stimulating and respectful workplace where collaboration, creativity, and personal growth are at the heart of everything. We value each individual in an inclusive context, committed to sustainability and excellence.

We invest in your continuous training, with personalized growth paths and support from our managers. Join us in contributing to an extraordinary hospitality experience in one of Tuscany’s most exclusive locations.

Ready to Join Us?

Please send your CV, along with your consent to the processing of personal data in accordance with Legislative Decree 2018/101 and GDPR (EU Regulation 2016/679).

Your next chapter could start here.
We look forward to meeting you!