Doorman - Stagione Estiva 2026 - Borgo Pignano Florence (En)

Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany.

The doorman maintains building security, providing excellent customer service, and assisting visitors and guests. Key responsibilities include greeting visitors, monitoring building access, assisting with packages, handling inquiries, managing deliveries, and maintaining the hotel entrance cleanliness and order. Doormen also help with local information, coordinate with other staff, and report any suspicious activities or security issues to the management.

Reports to: Director of Rooms

MAIN DUTIES AND RESPONSIBILITIES

• Monitor and control who enters and exits the building, verify visitors, and report any suspicious activity.
• Greet residents and guests in a friendly and professional manner according to Borgo Pignano service standards, provide information, and assist with various needs.
• Provide directions and act as a liaison between visitors/guests and front of house colleagues.
• Give instructions concerning parking facilities and on how to reach the desired destination within the property.
• Receive and manage incoming mail and packages, ensuring relevant colleagues are notified.
• Keep the hotel entrance organized and presentable to create a positive impression.
• Respond to emergencies, follow safety protocols, and report hazards to supervisors.

SKILLS

• Excellent customer service skills.
• Strong verbal communication and interpersonal abilities.
• Professional and friendly demeanor.
• Attention to detail and thoroughness.
• Ability to remain calm under pressure.
• Basic computer knowledge.

REQUIREMENTS

• Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred
•  English : Intermediate level
•  References
• Flexibility to work shifts, including evenings, weekends, and holidays.

OUR OFFER

Fixed term working contract of 9/10 months as from April 2026 according to CCNL Settore Turismo (Federalberghi) with willingness to transform it into Permanent Contract according to performance.

Staff well-being initiatives and events to promote collaboration and inclusion

Training activities and rewards linked to quality of service

Staff canteen

Uniform and uniform cleaning

5/7 working days

No lodging facilities

Workplace: Via Bolognese, 89 - Firenze

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