Front Desk Receptionist

Nestled peacefully in an idyllic setting overlooking Kenmare Bay in South West Ireland the 5 star Park Hotel Kenmare, Co. Kerry is at one with nature.

Dating from 1897 each of the 43 Bedrooms enjoy a spacious sitting area while most have a full water view or private veranda.

The Landline Restaurant, with its impressive collection of Sean Scully art, acclaimed menu and service is the perfect blend of classic and contemporary.

After a heavenly day touring the coastal roads, playing some of the world’s best golf courses or surrendering to the holistic pleasures of SÁMAS, the hotels Deluxe Destination Spa, evenings can be spent watching the legends of the silver screen in The Reel Room, a 12-seat cinema showing some of the great classics nightly.

From its conception SÁMAS was designed to soothe and revive the tension, stress and fatigue that fill our every day.

Even in ancient Ireland they had a Gaelic word for such experiences SÁMAS, indulgence of the senses.

Today you can enjoy the virtues of this bygone age in a special and quite unique place that blends healing and therapeutic traditions from the East and West with the life inspiring scenery of Kerry to revive the body, mind and soul.

Job Title: Front Desk Receptionist
Location: Park Hotel Kenmare, Kenmare, Co. Kerry
Department: Reception
Reports To: General Manager & Reception Manager
Employment Type: Full-Time

Responsibilities:

• Greet and welcome guests with warmth and professionalism.
• Manage check-ins and check-outs, ensuring accuracy and attention to detail.
• Respond to guest inquiries and requests both in person and via phone or email.
• Coordinate with other hotel departments, namely housekeeping, porters and Reservations to ensure seamless service.
• Handle guest complaints or concerns promptly and professionally.
• Maintain the cleanliness and organisation of the front desk area.
• Process payments and maintain accurate records of transactions.
• Provide guests with information about hotel amenities, local attractions and services.
• Uphold the hotel's standards of appearance, conduct and confidentiality at all times.

• Proven experience in a front desk or guest service role, preferably in a luxury or five-star setting.
• Proficiency in hotel software systems (e.g., Guestline, Opera, Hotsoft or a similar PMS).
• Exceptional interpersonal and communication skills.
• Fluency in English.
• Impeccable grooming and professional presentation.
• Ability to multitask in a fast-paced, high-pressure environment.
• Degree or diploma in hospitality is a benefit but is not essential.

Work Environment & Benefits:

• Competitive Wage
• Use of our pool/ gym facilities 
• Discounted rates at Park Hotel Kenmare 
• Discounted rates at other R&C properties 
• Complimentary on-site parking 
• Excellent training and development